Contact & Support

Frequently Asked Questions

What is the difference between interest rate and APRC?

The interest rate is the cost of borrowing on the principal loan amount whilst the APRC includes the interest rate plus any other fees applicable to the loan.

How will my information be used?

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Furthermore:

  1. The company is entitled to assign this agreement and/or the debt of any outstanding Hire Purchase amount in terms of the Hire Purchase Agreement signed, whether in whole or in part, in favour of any local and foreign Financial and Banking Institutions.
  2. The company reserves the right to pass on information and personal details of defaulting Borrowers to credit agencies, as well as to any third party legally entitled to receive such information,  who during the life span of the loan do not adhere to the fulfillment of any terms of the Loan Agreement.
What are the loan related fees applicable?

The following are the loan related fees:

  • A fee of Euro 10 is charged per bill.

  • A 2.75% loan processing fee is charged on the loan value. This is subject to a Standing Order and/or Direct Debit instructions for automated monthly payments and may rise up to 4.75% if such Standing Order and/or Direct Debit is not affected in favour of Finance House plc.

  • Terms and conditions may apply.
What is the interest charged?

Presently our rate is of 9% but is discounted for specific offers and products offered by Finance House plc. Current special interest rate offers start from a reduced Interest rate of 6.99% Per annum, subject to terms and conditions.

Representative example:

*The Annual Percentage Rate of Charge (APRC) on a loan of €10,000, repayable over 5 years at a fixed borrowing rate of 9% per annum, will be 13.46%. The loan will be repayable in 60 equal monthly instalments of €229.90. The total amount paid after 5 years will be €13,793.93

*The Annual Percentage Rate of Charge (APRC) on a loan of €10,000, repayable over 5 years at a fixed borrowing rate of 6.99% per annum, will be 9.85%. The loan will be repayable in 60 equal monthly instalments of €211.72. The total amount paid after 5 years will be €12,703.40.

Can I pay extra on my monthly loan repayment?

Extra payments are accepted however the full early repayment of the loan may attract early settlement fees.

What is the loan review process?

Finance House plc will verify your application and documentation. In addition, we will review your loan affordability and credit rating. All applications should be in line with Know Your Customer (KYC) procedures and Anti Money Laundering (AML/CFT) regulations.

When will my monthly payments begin?

Your monthly payments will begin on the month following the signing of your loan agreement. For contracts signed prior to the 5th of the month, 1st bill will become due on the 5th of the following month, for contracts signed between the 6th and the 20th of the month, first bill will become due on the 20th of the following month, for contracts signed between the 21st and the end of the month, 1st bill will become due on the 5th of the next month.

Can I pay off my loan early?

Yes, you can however this may attract early settlement fees.

How do I cancel my loan application?

Cancelling of loans may be subject to charges depending on the stage the loan processing is in. To cancel your loan application kindly send an email to info@financehouse.mt

What is the minimum and maximum amount I can borrow?

The minimum loan value starts from Euro 2,000. The maximum amount you may borrow is subject to your financial status.For more information refer to our Financial Solutions section here. Terms and conditions may apply.

How do I effect my monthly payment?

All Monthly payments must be effected through a direct debit mandate or standing order.

How long will it take for my loan to be authorised?

We endeavour to provide an initial reply within 24 hours (excluding Sundays and public holidays) from submission of loan application subject to having all the correct details and paperwork.

How do I apply for a loan?

You can apply for a loan by clicking here. Alternatively, you can visit our offices in Mdina Road, Zebbug.

Where can I find the terms of my loan?

The detailed terms of your loan are provided within the loan contract prior to signing of agreement.

How do I inform you if I have a change of telephone number or address?
How will I receive my loan?

The Loan funds will be supplied to you through a direct payment to the supplier indicated on the invoice submitted by yourself, unless otherwise stated by specific loan products offered by us.

Can I change the date my payment is due?
What documentation do I need to apply for a loan?

The following documentation is required:

  • Copy of a valid Identity Document (ID Card or Passport).
  • Proof of permanent resident address if this is not evident on identity document, which can be in the form of a Utility Bill, Bank Statement or correspondence from local Government authority department.
  • Residence Rental agreement if applicable.
  • Copies of the latest three payslips and FS3 for previous year. In the case of self-employed individuals, we will request copies of your Profit and Loss Accounts and Tax Statements issued by the Inland Revenue Department for the last two years.
  • Non-Maltese nationals may be required to provide additional information in respect of their residency status, occupation and permanency in Malta as proof that they have been residing in Malta for more than five years.
  • Copy of the latest bank statement where salary/income is being transacted (3 months history).
  • Other documentation may be requested at point of loan application review.
How do I submit the required documents?

You can submit all documents when applying online in pdf, jpeg or word format.The maximum file size allowed is of 5MB. Alternatively, you can personally hand in your documents by visiting our offices in Mdina Road, Zebbug.