Careers

FRONT OFFICE ASSISTANT

 

The Organisation

Finance House plc was incorporated and licensed by the Malta Financial Services Authority in January 2013 as a lending institution offering car loan financing to a diverse portfolio of clients. Finance House, holds an interest in AB Finance plc.

Finance House continues to evolve through its online platform that provides a wider range of financing solutions including car, motorbike, and boat loans. Finance House stands by its service promise by offering flexibility, efficiency, and convenience.

Today Finance House is looking ahead with a refocused vision that aims to see it grow further in the financial services sector.

Role Summary

We are looking to strengthen our front office team with a new team member that can maintain the high level of service the institution strives for.

The Front Office Assistant is expected to be a very customer service and sales driven individual who is ready to work in a fast-paced environment with a multi-tasking stance. Flexibility is a key attribute required as well as experience in dealing with a diverse range of customers from all walks of life.  The role calls for a service-oriented team player who is comfortable dealing with daily challenges in a professional manner. This is a Full-time or on a reduced hours basis role.

Job Duties and Responsibilities 

  • Welcome and greet walk-in customers, providing immediate assistance
  • Assist customers with new loan enquiries by providing necessary information and directing them through the application process
  • Assist customers with the signing of loan contracts
  • Handle all incoming calls and answer them in a polite and pleasant tone and route them to the appropriate staff and/or take a message
  • Handle monthly payments from customers (walk-ins and online)
  • Actively promote the conversion of payments to Direct Debit
  • Act as a first line of defence for AML and compliance
  • Keep the front desk and office tidy
  • Answer questions and address complaints according to company procedures
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Take up other duties as assigned

 Requirements: 

  • Sales oriented background
  • Ability to speak, read and write Maltese and English fluently; knowledge of Italian considered an asset
  • A very pleasant personality with a can-do attitude
  • The ability to welcome customers with a pleasant smile and interact with them politely
  • Diplomacy and the ability to get along well with all staff
  • Obliging and accommodating, and must believe in excellent customer service
  • Good problem-solving skills, ability to multi-task, basic maths skills, ability to work under pressure, etc., are some of the other required skills
  • An outgoing personality, cooperative, friendly with an optimistic attitude and enjoys social interaction
  • A courteous listener with high levels of tolerance in case of conflict

 

 

COMPLIANCE ASSISTANT

Compliance rules and law regulation policy concept. - Finance House

The Organization

Finance House plc was incorporated and licensed by the Malta Financial Services Authority in January 2013 as a lending institution offering car loan financing to a diverse portfolio of clients. Finance House is also a member of the Malta Clearing House and holds an interest in AB Finance plc.

Finance House continues to evolve through its online platform that provides a wider range of financing solutions including car, motor bike and boat loans. Finance House stands by its service promise by offering flexibility, efficiency, and convenience.

Today Finance House is looking ahead with a refocused vision that aims to see it growing further in  the financial services sector.

As part of our growth strategy, we are seeking to recruit a Compliance Assistant to complement our Compliance Department.

 

Role Summary

The main goal is to assist the MLRO in ensuring that Finance House is compliant with various regulations as directed by Malta Financial Service Authority and the Financial Intelligence Analysis Unit, operating in a legal and ethical manner whilst meeting its business objectives.

As a Compliance Assistant, you will report to the Compliance Executive and MLRO, assisting in the day-to-day running of the compliance activities to ensure adherence to all applicable regulatory requirements.

 

Main Responsibilities of the Role:

  • Customer data input using our inhouse KYC Software Platform
  • Undertaking compliance checks on customer onboarding
  • Conducting ongoing compliance monitoring according to the customer risk assessment
  • Dealing with requests and enquiries received from regulatory and law enforcement authorities
  • Participating in compliance projects including the development and implementation of compliance-related policies and procedures
  • Assist with data protection matters that may arise, including dealing and coordinating data subject access requests and ensure that the regulatory time frames are respected.

We are looking for a highly enthusiastic individual with a strong work ethic, who has a solid understanding of compliance principles and legislation.

 

Skills Required:

  • Strong attention to detail.
  • Strong research and analytical skills.
  • Interpersonal and organisational skills.
  • Works professionally with all stakeholders.
  • Communicates clearly at all levels.
  • Good time management with the ability to work under pressure and within tight timescales.
HEAD OF ICT

Enterprise resource planning with businessman - Finance House

The Organization

Finance House plc was incorporated and licensed by the Malta Financial Services Authority in January 2013 as a lending institution offering car loan financing to a diverse portfolio of clients. Finance House is also a member of the Malta Clearing House and holds an interest in AB Finance plc.

Finance House continues to evolve through its online platform that provides a wider range of financing solutions including car, motor bike and boat loans. Finance House stands by its service promise by offering flexibility, efficiency, and convenience.

Today Finance House is looking ahead with a refocused vision that aims to see it growing further in the financial services sector.

As part of our growth strategy, we are seeking to recruit a Head of ICT reporting directly to the Chief Executive Officer.

Role Summary

The role calls for an experienced tech who will assume responsibility for the Information Systems and Technology of the institution. The Head of ICT will be accountable for the alignment of all technology systems to the business strategy within the limits of costs and timelines.  The Head of ICT  will be the key project lead for all IS/IM/IT initiatives and is expected to lead all stakeholders within the ICT ecosystem. The role calls for a strategic persons who is eager to become a key memeber of the EXCO team and lead Finance House onto realising its ambitious goals.

Responsibilities and Duties

  • Defining ICT Strategy for the company in its growth phase
  • Ensuring smooth operation of all IT Assets, via key stakeholders
  • Defining, and prioritising, projects to reduce disruption and/or disruption risk
  • Ensuring our ICT processes, policies and tools are in line with industry best practices
  • Support the wider Business Continuity plan through relevant and appropriate Disaster Recover Planning and Implementation, together with regular review and testing.
  • Ensure security of data, continuity of network access and effective backup systems
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Establish and manage relationships with Suppliers, ensuring underpinning contracts in place with relevant Service Level Agreements.
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness

Requirements

  • Extensive experience in both functional and technical Microsoft Dynamics NAV
  • Experience with Data Warehouse setup and management
  • Experience with managing Front-end and Back-end technologies preferably in the financial services sphere
  • Project Leadership skills
  • Minimum of 15 years’ professional experience in senior information technology management positions
  • MQF Level 7 (Masters level degree) qualification in ICT or related field.

 

Select the vacancies that interest you: