At Finance House we aim to support our customers all the time and we compliment this by allowing our customers to give us feedback, which we understand, may not always be positive. Therefore, we ask customers to help us improve our service, by encouraging them to contact us, regarding any matter, when they feel that their expectations have not been met.

Any complaints regarding our products or services should ideally be first discussed with an official of the company. If the response is not satisfactory, you may:

• Write to The Manager, Finance House plc, Agora Business Centre, Valley Road, Msida, MSD 9020 or complete a complaint form available in electronic format on our website – http://www.financehouse.mt via ‘Contact and Support’.
• In the event that you are still not satisfied with the Company’s reply or no agreement was reached with the Company, you may refer the matter in writing to the Office of the Arbiter for Financial Services, as per the contact details provided below:

  The Office of the Arbiter for Financial Services, First Floor, Pjazza San Kalcidonju, Floriana FRN 1530, Malta.

• Further information may be obtained through the official website: www.financialarbiter.org.mt; Freephone (local calls): 8007 2366 and Telephone: 2124 9245.
• Click here to download our Complaints Procedure Guide